Notice
Order 3 is still open, due to school and other issues beyond our control. We will reply to e-mails and comments as soon as possible, but right now we are unable to do these things in a timely manner. We’re sorry for the issues, and understand if you wish to cancel your orders.
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Hello, I’d like to cancel my current order since they have not been shipped on Feb 28 and I don’t think the order will arrive in time for me to get them for Anime Boston at the end of this month. Please let me know how I should handle this.
Again, please refund my order, it has been over 3 weeks since I contacted you for this with a promise of oh, next week and still I have NOTHING. Not a happy customer with the service!
Please read our most recent post explaining this issue. We are trying to get the funds to supply refunds as quickly as possible, and we apologize for the issue, but we can’t do more than we are currently doing yet. As soon as we have the money back in the account to supply your refund, you will receive the money. We sincerely want to give you your refund; we will do so as soon as possible.
I just wanted to remind you that I paid for 10 pairs of in-stock lens on 2/8/10 through PayPal. I have not received them nor have I gotten any word from you. I still want the lens so please reply soon.
Please send us an e-mail letting us know what lenses you ordered and the history of our e-mail conversations with you. I am certain we sent out the lenses, but if they were not received, we will gladly replace them when we receive our next stock order. I apologize for the delayed response.
I have sent you an email of our conversation as well as a copy of the PayPal receipt. After I paid, CandyOps went into hiatus and I never received proof of shipment, tracking numbers, or any response from you.
I would very much like my refund please. You said you would give me at least a partial refund but I haven’t received it. I know you are a student and you have said you have no job nor money. I understand, as I am also a jobless student. So please understand that I need my money back as I’m in the same situation as you.
The lens I ordered are all in-stock, so you should have had them. If you have some other in-stock lens, please let me know, I can maybe take those instead. You said they may be replaced in the next stock order when you reopen in May; it is now June. However with your recent record of no shipment, refund, or reopening, and an extended reply period, I would prefer my money back.
This is my second purchase from you. The first transaction went very smoothly thus I reordered. and waited 4 months. That is a very long time to wait for an order. I think I have been very patient. Please reply soon.
I am having similar issues with CandyOps- I have taken action against them for non-delivery and non-payment of refund through paypal. You can open a paypal dispute through that website by clicking on your payment and following the prompts. Since this seems to be a general trend in CandyOps business (or lack of business!) I would encourage you to do so so that paypal can be aware of this seller’s less than professional dealings with customers. even though they are apologetic, that does not give them the right to deny me a refund and hold my money ransome.
I’d really like to clarify that I want to give you your refund. I’m trying to get the funds so I can do so, and as I’m unemployed and still looking for a job, I can’t take the money from any kind of paycheck to give it to you at this point in time. I am attempting to borrow money to refund you, at this point.
As I said, I’m sorry for the delays and issues, but I can’t rob a bank to give you money I don’t physically have in my possession. You will receive your refund the instant I’m able to give it. At this moment, however, my bank accounts are beyond empty, and my paypal is the exact same way. I will hopefully have a paying job within the next few weeks, and my first checks will be going to refunds and repaying money I’ll borrowed to refund people.