FAQ

What kinds of payment do you accept?

PayPal, Debit card, credit card, money order, and concealed cash. We have no liability for concealed cash or money orders while they are in the mail; if we do not receive your money, we will not add your lenses to an order.

 

Is shipping an additional $5.00/$11.00/$15.00 for every pair?

No. Shipping is flat rate until we can’t fit any more lenses into the envelope.

Are these lenses authentic?

Yes. GEO lenses all come with authenticity stickers, and all other lens brands are ordered directly from the manufacturers.

When does X order close?

We can’t place any preorder until there are enough people who have paid to cover the cost of the order. For instance, GEO only requires 50 pairs in an order, but EOS requires 1500. We will get you your lenses, but the only way we can make it happen faster is if you spread the word about our order so we can fill it more expediently.

I sent you an e-mail two days ago and I’m commenting on three posts to make sure it reached you!

Please understand that CandyOps is run by a full time college student. We will take care of your questions, comments, concerns, and orders as soon as physically possible, but sometimes school takes priority. If we take more than a week to contact you in return, and have not updated our Twitter with a reason why we are behind, you have full permission to flip some tables and post as many comments as you would like. Before that, however, please be patient, because excess comments make it harder for us to serve all of our customers in an organized manner.

Do you have X in stock?

We make an effort to keep our in-stock list updated so we can serve you well. Please look through the list before asking if a lens is in-stock.

 

    • Quiet
    • November 30th, 2009

    Hello!

    I noticed you are able to order/sell toric prescription lenses. Is it possible for me to purchase two different prescriptions in one pair/order? If not, I still look forward to ordering some time soon.

    Also, are the lenses yearly or monthly, or have some other time span before “expiration”?

    Thank you for your time!

      • glamcandy
      • November 30th, 2009

      It is possible to order toric lenses in two different prescription levels in the same pair. Lenses are yearly.

    • Viv
    • January 15th, 2010

    Hi (: Are there extra charges for pre-ordering? Thanks.

      • glamcandy
      • January 25th, 2010

      No, all prices listed in the Order page are the prices for the lenses, not including shipping.

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